A Dream Testimonial for Ascendus

We received this email yesterday (from a client servicing a large automobile manufacturer.) Rishabh (from our Ascendus team) was the lead on this project and was supported by other members of Ascendus (the client details have been obfuscated due to NDA requirements.)

"Thanks a ton rishabh for all your effort…
It has always been a pleasure to work with a professional and dedicated team like ascendus...
Thanks once again for a wonderful experience… really appreciate the extra hard work and effort put in by all of you to meet our demands.
Look forward to work with you again...
Regards…
(P.S – Please let me know incase there are any delays on the payment front… )"

As the head of a company, there are several elements in this email that are pleasing to me:

1. Rishabh who worked on the project has been with us for about a year now. During this short period, he's been able to understand the Ascendus culture of satisfying the client - whatever the effort required (thanks Rishabh!)

2. The client testimonial came to us without us asking for it. In other words, it's a genuine outpouring of customer satisfaction!

3. The last line by the client offering to help out if there are any delays on the payment front is particularly gratifying! We've always believed that if a client is satisfied, they are eager to pay for the services rendered. If they are not fully satisfied, they still make payment but more as a matter of obligation. We prefer it if the client makes payment with a smile on their lips and joy in their hearts :)

So the Ascendus way works. And it works everytime!