Following are the major benefits of survey software from Ascendus:
1. Email Reminders Only to Delinquent Participants - Ascendus software allows you to send multiple email reminders only to those participants who have not completed their survey. This ensures adequate survey data without irritating those who have already completed their surveys.
2. Save and Return Later Feature - Ascendus software allows participants to save their responses and return later. This is useful in the case of a large survey with many questions wherein, if the participant is interrupted, he/ she can save the survey and return later to complete the survey.
3. Password Protected Surveys - Ascendus software allows you to set up a password protected survey thus preventing unauthorized people from corrupting survey results with random data.
4. Anonymous Surveys - Ascendus software allows you to track participation of participants in the survey without compromising their anonymity thus creating confidence among participants and allowing for honest feedback.
5. Telephone and Chat Support - Ascendus invariably provides live help desk services via chat (embedded inside the survey page itself) and telephone. While our official
service level agreement is for responses within 1 business day, sos issues are resolved within minutes. This is vital to get higher
completion rates for
employee engagement surveys.
6. Daily Monitoring of Surveys and Sending of Status Reports - Ascendus personnel send out daily reports pertaining to the survey health. This includes statistics such as number of people who have completed surveys, number of people who have partially completed surveys etc. Our trained staff, because of their rich experience in administering surveys, are able to escalate issues with key stakeholders in the event of a survey showing poor growth in
survey response rate.
7. Pictures Within Surveys - Ascendus surveys usually have appropriate pictures inserted into various sections (or dimensions of the survey.) This ensures that surveys have a higher engagement level and consequently higher participation rate.
8. Customized Report
Generation - Ascendus personnel provide customized report generation services including generation of Word and PowerPoint reports that are packed with statistical analysis and charts.
9.
Collaboration with
Network Administrators - Ascendus personnel typically work with network administrators from client organizations to ensure that users are able to receive mails sent from the survey system and that users are able to access the survey URL from within their network.
10. Private Label and Client Branding - Ascendus provides private label surveys allowing client organizations to provide a branded experience thus building up their professional image with their end-clients or stakeholders.
11. Proven Satisfactory Performance - Over the last 7 years, Ascendus has always delivered. Our performance has been flawless and we've retained most of our clients. In fact, many clients who move on to other service providers because of cost considerations return back to us after realizing the vast difference in personalized service level.
